Returns & Refunds

We want every GLOWNARA order to arrive in perfect condition. If there is an issue with your order, our Customer Care team is here to help.

DAMAGED OR DEFECTIVE ITEMS

If your product arrives damaged, defective, leaking, or unusable, please contact us within 7 days of delivery at info@glownarabeauty.com.

Please include:

• Your order number
• Clear photos of the product
• Clear photos of the packaging, if applicable

We will review your request and, where appropriate, offer a replacement or refund.

You will not normally need to return the product. If a return is required in a particular case, our Customer Care team will provide you with instructions.

Please note that minor damage to the shipping packaging that does not affect the product itself is not considered product damage.

INCORRECT ITEM

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

After reviewing your request, we may provide a replacement or refund. You will not normally need to return the incorrect item.

RETURNS

We do not accept returns for unwanted products or changes in personal preference, except where otherwise required by applicable law.

REFUNDS

If your refund is approved, it will be issued to your original payment method.

Once processed by GLOWNARA, the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

This policy does not affect any rights you may have under applicable law.