Privacy Policy

Last updated: 21 June 2025

At Glownara, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase on our website.

1. Data Controller

Glownara
Email: info@glownarabeauty.com
Website: www.glownarabeauty.com

You are the only point of contact for your personal data and any inquiries regarding privacy.

We use Shopify Inc. as our e-commerce platform, which provides hosting and secure transaction processing. Orders are fulfilled through third-party logistics providers in the United States.

2. Personal Data We Collect

We may collect the following data when you interact with our site:

Full name
Email address
Shipping and billing address
Phone number (optional)
Order details and purchase history
IP address and browser information
Device and usage data (via cookies)
Marketing preferences (e.g., newsletter opt-in)

We do not store or have access to your full credit card information; payments are securely handled by third-party providers (e.g., Shopify Payments, PayPal).

Children’s Privacy: Our website is not intended for individuals under 16. We do not knowingly collect personal data from children.

3. How We Use Your Data

We use your information to:

Process and fulfill your orders
Send order and shipping confirmations
Communicate with you about your account or inquiries
Offer customer support
Personalize your shopping experience
Conduct analytics to improve our website
Send promotional emails (only if you have opted in)

Marketing & Tracking: We may utilize tools and platforms, including Google, Instagram, Facebook, TikTok, and other widely used social media channels, to deliver marketing and advertising communications. All such communications will be sent only with your explicit consent, and you may withdraw or opt out at any time.

4. Legal Basis for Processing

We collect and process your data only where:

It is necessary to perform a contract (e.g., fulfill your order)
You have given explicit consent (e.g., email marketing)
We have a legal obligation (e.g., recordkeeping for tax purposes)
It is in our legitimate interest (e.g., improving services), without overriding your rights

5. Data Retention

We retain your data only as long as necessary for the purposes for which it was collected, unless otherwise required by law.

Retention periods (indicative):

Order records: up to 10 years for accounting and tax purposes
Customer service inquiries: up to 24 months
Marketing data: until you withdraw consent or 24 months of inactivity
Analytics/device data: up to 14 months

6. Sharing Your Information

We do not sell or rent your personal data. We may share your data with trusted service providers to help us operate our website, process payments, fulfill orders, deliver products, or provide analytics and marketing services (e.g., Google, Meta/Facebook, other advertising platforms).

These service providers handle data only to the extent necessary to perform their services and are required to comply with applicable privacy laws.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request the deletion of your data
Withdraw your consent at any time (e.g., unsubscribe from marketing)
Object to processing based on legitimate interest
Request data portability

To exercise your rights, contact us at info@glownarabeauty.com.

8. Cookies

We use cookies and similar technologies to enhance user experience, provide essential functionality, and conduct analytics. For details and to manage your preferences, please see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this page regularly.

10. Contact

For questions about how we handle your data, please contact us at: info@glownarabeauty.com