Currently, we ship exclusively within the United States

• Free shipping on orders over $40.
  
• A flat rate of $4.50 for orders below $40.

Orders are prepared within 1–3 business days. Delivery time depends on your location, and we aim to deliver your products quickly and safely.

Orders are processed Monday through Friday, excluding holidays. During busy periods, processing may take slightly longer.

Once your order ships, you will receive an email with a tracking link. Click here to track your order and follow its journey until it arrives.

Shipping fees are non-refundable, except in cases where the return is due to our error or a defective product.

Once an order is confirmed, it is immediately prepared for processing. Therefore, modifications or cancellations are not possible. Please review your order carefully before completing your purchase.

No, you may check out as a guest. Creating an account allows you to track your orders easily and save your information for future purchases.

Your first Glownara experience is celebrated with a 10% welcome gift. Discover our signature bundles and enjoy an additional 5% in exclusive savings.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Maestro. Apple Pay, Google Pay, and Shop Pay are also available for a seamless and secure checkout experience.

Your payment is authorized immediately when you place your order. The charge is processed as soon as your order is confirmed and ready to be fulfilled. You will receive a confirmation email with all details of your purchase.

Yes. All payments are processed through secure, encrypted gateways, ensuring that your personal and payment information is fully protected at all times.

If your payment fails, please check that your card details are correct and that your account has sufficient funds. You may also try another payment method. If the issue persists, contact your bank or reach out to our customer service for assistance.

If you are not satisfied with your purchase, you may request a return within 30 days, or a refund within 7 days from the date of delivery. Please note that items must be returned unused, unopened, and in their original sealed packaging. For health protection and hygiene reasons, we are unable to accept returns of opened or used products.

For a refund, you may request it within 7 days from the date of delivery. For hygiene and health safety reasons, the product must be unused, unopened, and in its original sealed packaging. In most cases, you do not need to send the product back unless specifically requested by our team.

For a replacement, you may request it within 30 days from the date of delivery. For hygiene and health safety reasons, the product must be unused, unopened, and in its original sealed packaging. In most cases, you do not need to send the original product back unless specifically requested by our team. Once approved, we will send you a brand-new item at no additional cost.

Once your refund request is approved, it will be processed within 5–10 business days. The time it takes for the funds to appear in your account may vary depending on your payment provider.

If your product arrives damaged or defective, please contact us within 48 hours of delivery, providing your order number and clear photos of the item. Our team will assist you promptly to resolve the issue.

Shipping fees are non-refundable, except in cases where the return is due to our error or a defective product.

Absolutely. Enriched with hyaluronic acid, coconut oil, and shea butter, our Hydra Lip Oil is gentle enough for everyday wear while providing continuous nourishment.

For a naturally glossy finish, apply directly to clean, bare lips. For added dimension and hydration, layer over your favorite lipstick. Reapply as desired throughout the day.

For a replacement, you may request it within 30 days from the date of delivery. For hygiene and health safety reasons, the product must be unused, unopened, and in its original sealed packaging. In most cases, you do not need to send the original product back unless specifically requested by our team. Once approved, we will send you a brand-new item at no additional cost.

Yes. All Glownara products are vegan-friendly and not tested on animals, reflecting our commitment to ethical and responsible beauty.

Store in a cool, dry place away from direct sunlight to preserve quality and effectiveness.