Privacy Policy

Last updated: 21 June 2025

At Glownara, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase on our website, in full compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Data Controller

Glownara
Email: info@glownarabeauty.com
Website: www.glownarabeauty.com

We use Shopify Inc. as our e-commerce platform, which provides hosting and secure transaction processing.

2. Personal Data We Collect

We may collect the following data when you interact with our site:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number (optional)

  • Order details and purchase history

  • IP address and browser information

  • Device and usage data (via cookies)

  • Marketing preferences (e.g. newsletter opt-in)

We do not store or have access to your full credit card information; payments are securely handled by third-party providers (e.g. Shopify Payments, PayPal, etc.).

3. How We Use Your Data

We use your information to:

  • Process and fulfill your orders

  • Send order and shipping confirmations

  • Communicate with you about your account or inquiries

  • Offer customer support

  • Personalize your shopping experience

  • Conduct analytics to improve our website

  • Send promotional emails (only if you have opted in)

4. Marketing & Tracking Technologies

We use tracking tools such as:

  • Google Analytics (to understand how users interact with our site)

  • Meta Pixel (for marketing and ad personalization)

These tools may collect anonymous data or behavioral data, which help us improve our services and target relevant content. You can manage or opt out of such tracking in our Cookie Policy and via the cookie banner on our website.

5. Legal Basis for Processing

We collect and process your data only where:

  • It is necessary to perform a contract (e.g. fulfill your order)

  • You have given explicit consent (e.g. email marketing)

  • We have a legal obligation (e.g. recordkeeping for tax purposes)

  • It is in our legitimate interest (e.g. improving services), without overriding your rights

6. Data Retention

We retain your data only as long as necessary for the purposes for which it was collected, unless otherwise required by law (e.g. tax and accounting regulations).

7. Sharing Your Information

We do not sell or rent your personal data.
We may share your data with trusted service providers, such as:

  • Shopify (our platform host)

  • Payment processors (e.g. Shopify Payments, PayPal)

  • Shipping and logistics partners

  • Analytics and marketing services (e.g. Google, Meta)

These partners are contractually obligated to protect your data and comply with GDPR.

8. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request the deletion of your data

  • Withdraw your consent at any time (e.g. unsubscribe from marketing)

  • Object to processing based on legitimate interest

  • Request data portability

To exercise your rights, contact us at info@glownarabeauty.com.

9. Cookies

We use cookies and similar technologies to enhance user experience, provide essential functionality, and conduct analytics. For details and to manage your preferences, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this page regularly.

11. Contact

If you have questions about how we handle your data, you can contact us at:
info@glownarabeauty.com