Shipping & Delivery
WHICH COUNTRIES DO YOU SHIP TO?
We currently ship to selected countries using a secure, tracked shipping service. For a complete list of eligible destinations, please visit our Shippingpage.
How much does shipping cost?
Shipping is free on all orders over €45. For orders below this amount, a flat rate of €4.50 applies. No code is required, free shipping is automatically applied at checkout. More information is available on our Shipping Info page.
How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Once shipped, delivery times vary depending on the destination country. Estimated shipping times can be found on our Shipping Info page.
When will my order be shipped?
Orders are processed Monday to Friday, excluding public holidays. Processing may take 1–3 business days. During peak periods, processing may be delayed.
How can I track my order?
To track your shipment, click on “Track Your Order” and enter the required details. Please ensure you retain your order confirmation and tracking information, as they are necessary to access real-time updates.
Return & Refund
Do you accept returns or refunds?
Return eligibility and refund conditions are outlined in our Return & Refund Policy. We recommend reviewing it carefully before submitting a request.
What should I do if my order arrives damaged or incomplete?
If your order arrives damaged or with missing items, please submit a claim within 7 days of delivery. Be sure to include clear photos of the shipping box, product(s), and all packaging. For full instructions, please refer to our Return & Refund Policy or click here to request a return or refund.
Can I return used or opened products?
For hygiene and safety reasons, we do not accept returns of opened or used products. Only unused, unopened items in original condition may be eligible for return, in accordance with our Return & Refund Policy.
Product Information
Are Glownara products cruelty-free?
Yes. All Glownara products are 100% cruelty-free and not tested on animals.
Are your products vegan?
Yes. Our current product(s) are formulated without animal-derived ingredients and are considered vegan-friendly.
What is the shelf life of your products?
We recommend using our products within 12 months of opening.
Account & Privacy
Do I need an account to place an order?
No, you may check out as a guest. However, creating an account allows for easier order tracking, access to your order history, and a 10% discount automatically applied at checkout for new customers.
How do I reset my password?
Click on “Forgot Password?” on the login page and follow the instructions to reset your password via email.
Is my personal data safe?
Yes. We take your privacy seriously and process all data in accordance with GDPR and other applicable regulations. For full details, see our Privacy Policy.
Customer Support
How can I contact you?
Before reaching out, we kindly invite you to consult the informational pages available in the footer of our website,
including:
- Shipping
- Return & Refund
-FAQs
-Privacy Policy
-Terms & Conditions
-Track Your Order
- Cookie Policy
- Payments
If you don’t find the answer to your question, you can contact us by emailing info@glownarabeauty.com. Please allow 1–3 business days for a response from our Customer Experience Team.
What are your customer service hours?
Our Customer Experience Team is available Monday to Friday. We aim to respond to all inquiries within 1–3 business days
What if I haven’t received a reply?
Please note that we respond to emails in the order they are received. Sending multiple emails about the same issue may delay your response. If you’ve already contacted us, we kindly ask for your patience while we process all inquiries.
Can I contact you through social media?
For customer service matters, we recommend contacting us exclusively via email at info@glownarabeauty.com. We are unable to provide support through Instagram or other social media platforms.
Do you offer phone support?
At this time, we do not offer phone support. For all inquiries, please email info@glownarabeauty.com and we will get back to you as soon as possible.
